Andrew Fox

(contact)

I am an experienced infrastructure technician having worked in the field for nearly 20 years, with skills covering most common platforms. I am proficient in major software packages including all versions of MS Windows (both Server and Client), MS Office Pro and Unix.

I have a confident and adventurous attitude, and enjoy learning. I have frequently been complimented on my helpful nature and supportive approach in all my previous job roles. These people skills also allowed me to integrate into and work well within a team. My ITIL experience has helped me understand the whole service desk structure and allowed me to assist with complicated issues that are difficult to class as Incidents or Changes.

Experience

IT Contracting

https://www.andrewfoxit.co.uk/

August 2018 - Present

IT Infrastructure Lead

SP Group

Support and maintenance of all IT systems, including clients systems (desktop/laptop/printers), and server based including hardware and software. Examples of daily tasks include standard service desk tickets from users and automated alerts, maintenance on servers and systems from a monitoring system. I also deployed multiple systems to assist IT tasks including monitoring (Nagios/PRTG), networking mapping/audit (Netdisco) and preventative (AV/Firewall) I worked with all Cisco equipment, including switches, routers and ASAs. I am confident in my abilities on these platforms.
In the last 4+ years, I was officially prompted to Deputy Manager, which was a reflection on the leadership role I showed in the team. This enabled me to help help with training, and development of the staff.

Sept 2007 – July 2018

Second Line Support Analyst

SCC, Birmingham

Supporting all systems used by the contracted client. Working with ITIL call center software, and dealing with technical and non-technical people on a daily basis.

Feb 2005 – Sept 2007

Support Technician

TM Logistics, Martley

Infrastructure support, User training, hardware support/fixes, domain and network maintenance, all software installations/upgrades, database creation and maintenance, all other ‘IT’ related roles.

Sept 2004 – Feb 2005

IT Administrator (temporary)

St Albans Catholic High School, Ipswich

I was called in to be the sole IT administrator for this school when they had a failed NT server issue. After resolveing this, I returned during summer breaks from University, and then for a short time after.

July/Aug ‘01, July/Sept ’02,
then Jan ’03 to Feb ‘04

IT Relocation Specialist

Business Moves, Reading

IT Business Re-location and on-hand IT support.

1999 - 2000

Education

University of Reading

Bachelor of Science

Computer Science and Cybernetics

BSc with Honours 2nd Class Div. II

1999 - 2002

Northgate High School

GCSEs + A-Levels

A-Levels: Maths C, Physics C, Computer Science C

1992-1999

Skills

Software & Tools

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Microsoft Windows

I have extensive experience with all versions of windows from XP through 7, and the latest versions of Windows 10. Equally, I have worked with all versions of Windows Server, including configuring and troubleshooting roles, and applications.

Microsoft Exchange Server

During my career, I have worked with most versions of Microsoft Exchange Server. While having completed courses and had extensive experience with 2010, these skills have been transferrable for later versions, allowing me to leverage the PowerShell capibilies in all later versions

Linux OS

There are too many versions of Linux based Operating Systems to be expert in each, but I have always been able to complete a given task on each OS using a solid background in Ubuntu, and knowledge of fundermentals. My main skills in this area are focused on Ubuntu and Centos

Microsoft Office

Support for all versions of Microsoft office is essential in any support role, and I have been doing this thoughout my carrer. I have experience in all current versions of the product, from both user level functions, to adminstrative lock-down and customisation policies

VMware

I have worked expasively with VMWare products, starting with the desktop product Workstation, moving through to infrastructure based products like vCenter. The experience extends to the VMWare VCP course.
I have experience with the VMWare View products, but this is from an infrastructre view to setup and support the platform. This includes use of the Horizon tools.

Microsoft SQL Server

I have setup and supported multiple versions of MS SQL server, including the Reporting package. During support for systems with a database backend, you cannot help but need to tinker with the database, which requires knowledge of Transact-SQL, which has helped me solve complex problems quickly.

Backup Systems

I have used multiple backup systems in the past including Symantic BackupExec, Acronis, ArcServe, Bacula, and Veeam. Veeam seems to be the primary choice for virtual platforms (and physical now), and I have used this to a large extent with VMWare

Firewall Systems

I have good experience with multiple firewall vendors, including Checkpoint, Cisco ASA and Watchguard. As such I am knowledgeable in the field of firewall rules,

Scripting/Programming

I am compentent in scripting and programming technicques, and can use these to acomplish tasks that benefit from complex processing or repetition tasks. This is especially useful when using PowerShell commands, but also extends to vbscript, .NET (VB, C#), Linux bash scripts.

Hardware Support

I have performed basic to complex hardware tasks including module replacement, hardware diagnostics and harware enhancement

Server Hardware Support

I am experienced in suporting physical servers. Primarily Dell/HP machines, including the hardware/bios functions, and iLO/DRAC use. I am also comfortable planning and carrying out server enhancments with relevant componends like memory, add-on modules, etc.

Networked Storage devices (SAN/NAS)

I have dealt with multiple SAN and NAS vendors, including Netapp, QNAP, Compellent, and have integrated these into projects involving the use of iSCSI, NFS, CIFS/SMB.

Managerial/Team focused

In my past few years I have worked as a deputy manager, including management of personnel, training, and other management functions in the absence of the IT manager.
I have worked on many projects, either as a sole technical participant, or as a member of a larger team, or a leader of staff. I am equally happy in each role, and am comfortable taking responsibily for the project, while ensuring the team are working towards a common goal.